A couple weeks ago, David Schaler had a problem. 

He’s a buyer for Norwesco, the Washington-based manufacturer of sheet metal products like roof vents, panels, and flashing. They’d just switched ERP systems and as they were learning the new one, they mistook one type box for another during inventory.

So even though they were quickly running out of a key shipping box, they didn’t know it.

“You never want to not ship products because you’re out of boxes,” said David. “If your machine is down that’s one thing, but you have to stay on top of boxes.”

As soon as the mixup was discovered, it was David’s job to get the boxes they needed. “So I called up Pacific Box and they were able to fit some on the next day’s truck,” he said.

But this wasn’t just a one-time save.

David said it’s an example of the kind of service Pacific Box Company gives him and Norwesco every day. 

“They always try to accomplish everything I need,” he said.

Pacific Box Company’s services are designed to be an ideal custom packaging partner for manufacturers like Norwesco. Here’s how we serve David and his colleagues, and what we can do for you.

In-House Design for Tailored Boxes that Prevent Damage

A little while back, Norwesco noticed that some of their flashing products were shifting inside their boxes.

But not all of them. 

Even though the products were nearly identical, some rattled slightly inside their boxes while others were snug and protected.

The only difference between them turned out to be paint. 

The variance in thickness between painted and unpainted pieces was barely measurable. But in order to meet Norwesco’s shipping needs, Pacific Box produces full overlap (FOL) boxes that can measure over 121 inches long. So when nested together in those boxes, that tiny variance created a little wiggle room.

David called their Pacific Box sales representative, Phil Listerud, to help solve it.

“Phil came out with one of their designers, took measurements, and brought in a 3D prototype,” said David. “We put both types of flashing in there, boxed it up, and it didn’t rattle anymore.”

Pacific Box’s in-house packaging design and engineering team means you go from new request to prototype to production—fast. 

So you get boxes that fit your use case perfectly, protecting your products at every step.

Designed to Keep Northwest Manufacturers Running

It’s no accident that Pacific Box seems primed and ready for whatever Norwesco needs.

Because Pacific Box’s business is designed from the ground up to serve Pacific Northwest manufacturers at every step of the custom packaging process.

• In-house design and engineering for fast, smooth turnaround
• Flexible production capacity for orders of any quantity, large or small
• Fast delivery in our own fleet of trucks

Pacific Box even offers warehousing with just-in-time delivery, where your rep comes to you each week to check inventory levels and ship you exactly what you need so you never run out.

For Norwesco, if any of their boxes come unglued, we swing by about once a month to pick them up, reglue, and redeliver them, so they can use every last box they ordered.

Much more than just a box vendor, Pacific Box is a one-stop solution so you always have perfect boxes on hand.

Committed, Personal Service That’s With You for the Long Haul

For David and Norwesco, it’s Pacific Box’s service that sets us apart.

“The service is great,” said David. “I like working with them. We have a good partnership.”

But the test of a working relationship isn’t when things are gliding along on autopilot—it’s when you hit the inevitable potholes in the road.

Soon after David started at Norwesco, he worked with Pacific Box to change how his company’s POs worked. But that inadvertently led to an invoicing snafu that could have driven a wedge between the two companies.

“But we all worked together to solve it,” he said. “Not just Phil but their whole team.”

From that moment he could see that Pacific Box treated Norwesco not just like a one-off customer, but as a partner for the long run.

Get the Custom Packaging Partner Who Will Keep Your Shipping Flowing

If you’re doing procurement for a Northwest manufacturer, the last thing you need is another faceless vendor to wrangle.

Pacific Box comes alongside you like part of your team.

We prioritize your needs and opportunities like our own to make sure you always have the quality, tailored boxes to keep production and shipping rolling.

Our business is designed to make your job easier, not more frustrating.

If you’re ready for a custom packaging partner whose business is built from the ground up to serve yours, get in touch today and we’ll show you what we can do for you.